EDGE
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Edge Online Store

WHERE PRIVACY
MEETS PERFORMANCE.

Athlete looking over a mountain valley

MORE THAN FITNESS

A STRONGER YOU
STARTS HERE

Discipline today.
A better tomorrow.

SIMPLE BY DESIGN

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FAQ

General Questions
What is EDGE Online Store?

EDGE Online Store is a private online fitness coaching service offering personalised training plans, nutrition guidance, coaching consultations, exercise form analysis and progress reviews.

Our aim is to make professional fitness support accessible, convenient and discreet. Whether you're a beginner or experienced in the gym, we provide guidance tailored to your individual goals.

How does EDGE Online Store work?

Simply purchase your chosen service through our website. We will then arrange the delivery of your plan, consultation or review through Telegram.

Telegram allows us to communicate directly, share documents, review training videos and provide feedback without requiring you to share your personal social media accounts.

Why do you use Telegram?

We understand that not everyone feels comfortable sharing training videos, body images or personal fitness information through their social media accounts.

That's why we use Telegram as our main communication platform. It provides a convenient and discreet way to receive professional coaching, share information and manage your conversations.

You can also delete your messages and chats when you no longer need them.

Ordinary Telegram cloud chats are not end-to-end encrypted. Telegram Secret Chats use end-to-end encryption. Please avoid sending information that is not needed for your chosen service.

Is EDGE Online Store suitable for beginners?

Absolutely! Our services are designed for people of all fitness levels.

Whether you're stepping into the gym for the first time, looking to improve your technique or working towards more advanced fitness goals, we can provide guidance suited to your experience.

Privacy & Confidentiality
Is my information kept private?

Privacy and discretion are central to EDGE Online Store.

We understand that sharing exercise videos, body images, health information or personal goals can feel uncomfortable.

We aim to handle all client information respectfully and confidentially. Your submissions are used to provide the service you've purchased and are not published on our social media or used for promotional purposes without your permission.

Do I need to share my personal social media accounts?

No. You do not need to provide your Instagram, Facebook, TikTok or other personal social media profiles.

Our services are delivered through Telegram, allowing you to receive coaching without connecting through your personal social media accounts.

Can I delete my messages, videos and conversations?

Yes. Telegram provides options to delete messages and conversations, including the ability to delete messages for both participants in a private chat.

Once your service is complete, you can manage or delete your conversation using Telegram's available privacy features.

Please note that deleting a Telegram conversation does not necessarily remove files or information previously downloaded, saved or stored outside the chat.

Should I turn off disappearing message timers?

Yes. Please make sure your Telegram auto-delete or disappearing message timers are turned OFF while your service is being completed.

This is important because we may need to access your messages, training videos, images or other information to complete your review or prepare your programme.

Once your service has been completed, you can choose to enable disappearing messages or delete your conversation.

Do I have to show my face in training videos?

No. For most exercise form reviews, we only need a clear view of your movement and technique.

You can position your camera to focus on the exercise without showing your face, provided we can properly assess your form.

Your comfort and privacy matter to us.

Training Plans & Templates
What's the difference between a custom training plan and a pre-made training plan?

A custom training plan is created specifically around your goals, experience, preferences and individual requirements.

A pre-made training plan is an existing structured programme selected to suit your needs.

Both options provide organised guidance, but custom plans offer a greater level of personalisation.

What is a customisable workout template?

Our customisable templates provide a flexible structure for organising your own training or nutrition information.

They're ideal for people who prefer managing their own programmes but want a clear, organised format.

How long does it take to receive my training plan?

Training plans and templates are normally delivered within 2 days of purchase.

Custom plans may require you to provide additional information about your goals, experience and preferences so we can prepare a suitable programme.

We recommend responding promptly to any information requests to avoid delays.

How will I receive my training plan?

Your completed plan will be delivered digitally through Telegram.

You can download and save your programme to access whenever you need it.

Coaching & Consultations
How do online coaching consultations work?

Our consultations take place remotely through video or telephone calls.

Depending on your chosen service, we can discuss training techniques, nutrition, programme adjustments, progress, fitness goals and other relevant topics.

How quickly will my consultation be booked?

Consultations are normally booked within 2 days of purchase.

We will contact you through Telegram to arrange a suitable appointment.

Please note that booking your consultation within 2 days does not necessarily mean the appointment itself will take place within that period.

What is included in the Comprehensive Coaching Package?

Our Comprehensive Coaching Package includes a fully customised training plan, unlimited data reviews and up to 20 hours of coaching.

It's designed for individuals looking for more extensive support, personalised guidance and ongoing progress assessment.

What is included in the Bulk Coaching Package?

The Bulk Coaching Package provides 15 hours of video or telephone coaching and consultations.

It's suitable for customers who want multiple sessions to discuss their training, nutrition and progress over time.

Can I book a consultation without purchasing a training plan?

Yes! Our consultations can be purchased individually.

Whether you need a quick question answered, help adjusting your programme or a more detailed discussion, you can choose the service that best suits your needs.

Exercise Analysis & Progress Reviews
How does exercise form analysis work?

Simply send us a clear video of yourself performing the exercise through Telegram.

We will review your technique and provide feedback on your form, positioning and movement, along with useful demonstration resources where appropriate.

This service is particularly helpful if you're uncomfortable posting gym videos publicly or asking for advice on social media.

What should I include in my exercise video?

Try to record your exercise from an angle that clearly shows your movement.

Make sure your full body, or the relevant parts of your body, are visible throughout the exercise.

You don't need professional recording equipment. A normal smartphone video is usually sufficient.

What is a data review?

Our data review service involves assessing one submitted dataset, such as training records, nutrition logs, progress measurements or relevant bloodwork.

We provide fitness-related observations and guidance based on the information supplied.

We do not provide medical diagnoses or replace advice from qualified healthcare professionals.

What is body image analysis?

Our body image analysis service provides a fitness-focused physique assessment, including an approximate body fat estimate and suggestions for areas of training development.

We understand that sharing body images can feel personal, which is why this service is handled discreetly through Telegram.

Any body fat estimate based on photographs is approximate and should not be treated as a precise medical measurement.

Do I need to share progress pictures?

Only if they're relevant to the service you've purchased.

You are not required to share body images for standard coaching consultations or training plans unless they're necessary for an assessment you've specifically requested.

Orders & Support
What happens after I purchase a service?

After completing your purchase, you'll receive instructions for the next steps.

Depending on your chosen service, you may be asked to provide training information, send an exercise video, complete a short questionnaire or arrange a consultation through Telegram.

Can I purchase more than one service?

Yes. You're welcome to purchase multiple services, whether you want a training plan alongside exercise form analysis or additional coaching consultations.

Can I ask questions before purchasing?

Of course! We understand that choosing the right service is important.

If you're unsure which option best suits your goals, please contact us before placing your order.

Do you guarantee fitness results?

Fitness progress varies depending on factors such as consistency, training experience, nutrition, recovery and individual circumstances.

We provide personalised guidance and practical recommendations, but specific physical results cannot be guaranteed.

Your Privacy. Your Progress. Your EDGE.

At EDGE Online Store, we believe getting professional fitness support shouldn't mean sacrificing your privacy or confidence.

Whether you want to improve your exercise technique, follow a structured programme or receive personalised coaching, we're here to help you progress in a comfortable, discreet environment.

Train confidently. Get expert guidance. Stay in control of your privacy.

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